POST /v1/systemonenacedm-latest
state
Customer: Hi, my order #7120 still hasn't arrived.
What should the agent do next?choice
wait
0.00
replace
0.00
refund
0.00
close
0.00
Likely to stop buying from us?noul
yes
0.00
How frustrated are they?score
calm
0.00
annoyed
0.00
angry
0.00
evaluating…Â
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